July 11, 2024
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Contact us at privacy@getkeepsafe.com with questions.
California Notice at Collection: If you are a California resident, see the Additional Information for California Residents section below for important information about your rights under California law.
European Users: If you are in the European Economic Area, United Kingdom or Switzerland (collectively, "Europe"), see the Additional Information for European Users section.
This Privacy Policy describes how Keepsafe Software Inc. ("Keepsafe", "we", "us", or "our") handles personal information we collect through our website at www.getkeepsafe.com and our mobile applications (collectively, the "Service"), as well as our social media pages, our marketing activities, our live events and other activities described in this Privacy Policy. We may provide additional or supplementary privacy policies for specific activities at the time we collect personal information.
We collect personal information you give us, such as:
Contact details. We may collect your contact details, such as your name and email address.
Account information. If you have a Service account, you can use and store different types of data in the Service, such as photos and videos, files, messages and other content.
Account content. If you have a Service account, you can use and store different types of data in the Service, such as photos and videos, files, messages and other content.
Transaction information. When you order paid versions of the Service, we collect information necessary to complete the transaction, including your name, payment information and billing information. We also collect your transaction history information.
Forum content. You may post messages and other content in help forums or message boards within the Service. This information is stored within the Service and other users can see it.
Feedback and correspondence. You may share information with us when you respond to surveys, request customer support or otherwise interact with us.
Marketing data. We may collect your preferences for receiving our marketing communications and any information you provide when you interact with them.
Contact details for parties you invite. If you decide to invite someone else to create an account on the Service, we will collect your and the third party’s names and email addresses to send an email and follow up with the third party. You or the third party may contact us at privacy@getkeepsafe.com to request deletion of the other party’s information. By inviting someone else to use the Service, you confirm that you have that person’s consent to do so and that you have informed them of the content of this Privacy Policy.
Device information or information from components of your device, such as your microphone or camera, where you grant us permission. You may choose to give us permission to access certain data on or components of your device, such as your photos, contacts, microphone and camera. You can always disable this access in your device’s settings.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of the collection.
We, our service providers and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications and other online services, such as:
Cookies. Some of the automatic data collection is facilitated by cookies and other technologies. See our Cookie Notice for more information about how the Service and third party analytics providers and advertisers use cookies and other technologies when you use the Service.
We may use your personal information for the purposes listed below or otherwise described at the time of collection:
We use your personal information to provide, operate, improve and support the Service. As part of providing the Service we may send you service announcements, technical notices, updates, security alerts and support-related messages through the Service or by email. We may also communicate with you in response to your support requests, questions or feedback. We also use your personal information to understand your needs and interests, and personalize your experience with the Service and our communications.
We use the information we collect for research and development purposes, including to analyze and make improvements to the Service and to develop new features and services.
If you use the Service, request information from us, or participate in our surveys, promotions or events, we may send you Keepsafe-related marketing communications. You can always opt out of these communications by following the opt-out instructions in the message or by contacting us.
If you use an ad-supported version of the Service, our third-party advertising partners use cookies and other technologies to collect information about how you use it, and to serve you ads tailored to your interests in the Service and elsewhere. This is called interest-based advertising. See our Cookie Notice for more information.
We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.
We may create aggregated, de-identified, and/or anonymous data from your personal information. We make personal information into de-identified or anonymous data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified and/or anonymous data and share it with third parties for our lawful business purposes, including to operate, understand and improve our Service and develop new services and will not attempt to reidentify any such data except as permitted by law.
We may use your personal information as we believe appropriate to investigate or prevent violation of the law or our Terms of Service; to secure the Service; to protect our, your or others’ rights, privacy, safety or property; and to protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
We may use your personal information as we believe appropriate to (a) comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities, (b) where permitted by law in connection with a legal investigation and (c) to prosecute or defend legal claims.
In some cases, we may ask for your consent to collect, use or share your personal information with your consent, such as when we request access to your photos or other data through prompts in your mobile operating system.
We may share your personal information with the following parties and as otherwise described in this Privacy Policy, in other applicable notices, or at the time of collection.
We may share some or all of your personal information with our subsidiaries, joint ventures, or other companies under common control, in which case we will require those entities to honor this Privacy Policy.
We may employ third party companies or individuals to provide services that support the Service (such as customer support, hosting, payment processing, website and mobile application analytics and email delivery). We authorize these service providers to use your personal information only as necessary in connection with providing their services to us.
We may disclose information about you to third-party advertising companies for the Advertising purposes described above.
We may disclose information about you as we believe appropriate to government or law enforcement officials, regulators or private parties (a) for the security, compliance, fraud prevention and safety purposes described above; (b) as required by law, lawful requests or legal process; (c) where permitted by law in connection with any legal investigation; and (d) to prosecute or defend legal claims.
Third parties with whom we co-sponsor events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.
We may disclose your personal information to professional advisors, such as lawyers, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business deal (or potential business deal) such as a merger, consolidation, acquisition, reorganization, sale of assets or in the event of bankruptcy.
Your forum content is visible to other users of the Service, and your account content may be visible to other users who you permit to access the content. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by other users, and we are not responsible for any such use of this information.
In this section, we describe the rights and choices available to all users. Users who are located in California or Europe can find additional information about their rights under the ’Additional Information for California Residents’ and ’Additional Information for European Users’ sections respectively.
If you have an account, you can access and update the personal information in your profile. Registered users may also contact us to request deletion of your account and personal information. We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request, such as where we need to retain your information for security, compliance, fraud prevention and safety, to comply with law or for legal claims. If we decline your request, we will tell you why, subject to legal restrictions. Once we process your request, you will not be able to access your account or use the Service. When we delete any information, it will be deleted from our active database, but where permitted by law, may remain for a period of time in our backup files or other instances where deletion is not practicable.
You may opt out of marketing-related communications by following the opt-out prompt in the message, or by contacting us. You may continue to receive service-related and other non-marketing communications.
Some Internet browsers may be configured to send "Do Not Track" signals to the online services that you visit. We currently do not respond to "Do Not Track" signals. To find out more about "Do Not Track," please visit https://www.allaboutdnt.com.
We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services.
We use a variety of technologies and procedures designed to help protect your personal information from unauthorized access, use, or disclosure. However, security risk is inherent in all information technology. Thus, we cannot guarantee its absolute security. If you believe the security of the Service or your personal information has been compromised, contact us immediately.
The length of time we retain particular categories of personal information is determined based on whether it is sufficient to fulfill the purposes for which we collected it, including to satisfy legal, regulatory, accounting, or reporting requirements, establish or defend legal claims, enforce our agreements, resolve disputes or fraud prevention. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means, and the applicable legal requirements.
Keepsafe is headquartered in the United States and has affiliates and service providers in other countries. Your personal information may be collected, used and stored in the United States or in other locations outside of your home country. Privacy laws in the locations where we handle your personal information may not be as protective as the privacy laws in your home country. Further information for users in the European Economic Area, United Kingdom or Switzerland can be found under ’Additional Information for European Users’.
The Service may link to or integrate with other websites and services operated by third parties, including social media platforms, advertising services and other websites and applications. These links and integrations are not endorsements of, or representations that we are affiliated with, any third party. We do not control third party websites, applications or services and we are not responsible for their actions. Third party websites and services follow different rules regarding their collection, use and sharing of your personal information and we encourage you to read their privacy policies to learn more.
The Service is not directed to anyone under the age of 16. A parent or guardian who becomes aware that a child has provided their personal information through the Service may contact us and we will attempt to delete the child’s personal information as soon as possible.
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy we will notify you by updating the date of this Privacy Policy and posting it on the Service or other appropriate means. Any modifications to this Privacy Policy will be effective when posted (or as otherwise indicated at the time of posting).
In all cases, your use of the Service after the effective date of any modified Privacy Policy indicates your acknowledging that the modified Privacy Policy applies to your interactions with the Service and our business.
If you have any questions or concerns about our Privacy Policy, please contact us at:
Keepsafe, Inc.
548 Market Street
PMB 66506
San Francisco, California 94104
United States of America
Attention: Privacy
This section describes how we collect, use, and share Personal Information of California residents in our capacity as a "business" under the California Consumer Privacy Act ("CCPA"), and their rights with respect to that Personal Information. For purposes of this section, the term "Personal Information" has the meaning given in the CCPA but does not include information exempted from the scope of the CCPA. In some cases, we may provide a different privacy notice to certain categories of California residents, in which case that notice will apply instead of this section.
California residents have the rights listed below under the CCPA. However, these rights are not absolute, and in certain cases we may decline your request as permitted by law.
You can request the following information about how we have collected and used your Personal Information during the past 12 months:
You can request a copy of the Personal Information that we have collected about you during the past 12 months.
You can ask us to delete the Personal Information that we have collected from you.
You can ask us to correct inaccurate Personal Information that we have collected about you.
You can request to opt-out of disclosures of your personal information that constitute "selling" or "sharing" of your personal information as defined in the CCPA.
You are entitled to exercise the rights described above free from discrimination as prohibited by the CCPA.
You may submit requests to exercise these rights via email to privacy@getkeepsafe.com.
Like many companies, we use services that help deliver interest-based ads to you as described above in the Advertising section. Our use of some of these services may be classified under California law as "selling" or "sharing" your Personal Information (including your contact data, device data and online activity data described above in "Personal information we collect") with the advertising partners that provide the services. You can submit requests to opt-out of this "selling" or "sharing" here: Do Not Sell or Share My Personal Information. We have no actual knowledge that we have sold or shared the Personal Information of any California residents under the age of 16.
We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it.
We will need to verify your identity to process your information, access, correction and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require authentication into an online account with us (if you have one), information that we match against information we maintain about you, government identification, a declaration under penalty of perjury or other information, where permitted by law.
The list below summarizes the Personal Information we collect by reference to the categories of Personal Information specified in the CCPA (Cal. Civ. Code §1798.140), and describes our practices currently and during the 12 months preceding the effective date of this Privacy Policy. The terms in the list refer to the categories of information, sources, purposes and third parties described above in this Privacy Policy in more detail. Information you voluntarily provide to us, such as in free-form webforms, may contain other categories of personal information not described below.
We do not use or disclose sensitive personal information for purposes that California residents have a right to limit under the California Consumer Privacy Act.
References to "personal information" in this Privacy Policy are equivalent to "personal data" governed by the "GDPR" (i.e., the General Data Protection Regulation 2016/679 ("EU GDPR") and the EU GDPR as it forms part of UK law ("UK GDPR").
Keepsafe, Inc. is the controller of your personal information and can be reached using the contact details in the Contact Us section above.
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Our EU GDPR representative is:
European Data Protection Office (EDPO)
Online requests: |
Our UK GDPR representative is:
EDPO UK Ltd
Online requests: |
In respect of each of the purposes for which we use your personal information, the GDPR requires us to ensure that we have a "legal basis" for that use. Our legal bases for processing your personal information described in this Privacy Policy are listed below.
We have set out below, in a table format, the legal bases we rely on in respect of the relevant purposes for which we use your personal information â for more information on these purposes and the data types involved, see ’How we use your personal information’.
| Processing purpose | Relevant personal information | Legal basis |
|---|---|---|
| To provide the Service |
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| For research and development | Any and all personal information relevant to the processing |
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| To send you marketing communications |
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| To deliver ads to you |
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| Service improvement and analytics | Any and all personal information relevant to the processing |
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| To create aggregated, de-identified and/or anonymous data | Any and all personal information relevant to the processing |
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| For security, compliance, fraud prevention and safety | Any and all personal information relevant to the processing |
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| For compliance with law; legal claims | Any and all personal information relevant to the processing |
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| With your consent | Any and all personal information relevant to the processing |
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Note that different legal bases may apply to the same personal information when processed for different purposes. For example, we may rely on Consent where required by law or your mobile operating system to access photos on user’s device, but we may rely on Contractual Necessity when we store or use the photos to provide the Service, or on Legitimate Interests if we had to review it to investigate a complaint that the photo contained content that violated our Terms of Service.
If we transfer your personal information out of Europe in a manner that requires us to apply appropriate safeguards to your personal information under the GDPR, we will do so. Please contact us for information on any such transfers or the appropriate safeguards applied, or to request a copy of such safeguards.
In certain circumstances, you may ask us to take the following actions:
To request one of these actions, contact us using the details in the Contact Us section above. We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, please contact us. In addition, you may submit a complaint to the data protection regulator in your jurisdiction:
Cookies are small data files stored on your computer or mobile device by a website. They transmit information about your use of the Keepsafe site or application to its operator or to third parties that placed the cookie. This Cookies Notice explains how Keepsafe uses cookies and other technologies.
Our sites and applications use both session and persistent cookies to enable you to sign in and use our sites and applications, store your preferences and settings within them; analyze how they perform, personalize your experience with them, provide interest-based advertising and for other lawful purposes. We may also use other technologies for these purposes, such unique device identifiers, and third party software embedded in our mobile applications. In some cases, these cookies and other technologies are used by third parties.
The cookies and other technologies used in our sites and mobile applications are as follows:
| Type | Description | Third party | Duration |
|---|---|---|---|
| Analytics | Collect information about traffic to our sites and mobile applications, and how our users use them, such as the number of visitors, the websites that referred them, the pages they visited, what time of day they visited, whether they have visited before, what features they used and other similar information. We use this information to help operate and improve our sites and mobile applications. | Amplitude. Learn more at https://www.amplitude.com. |
Indefinite |
| Advertising | Used by advertising companies to collect information about how you use our sites and mobile applications and other sites and applications over time. These companies use this information to show you ads they believe will be relevant to you within our sites and mobile applications and elsewhere, and to measure how the ads perform. | Mopub, a division of Twitter. See Mopub’s privacy policy here: https://www.mopub.com/legal/privacy/ |
Indefinite |
We may use browser web storage (including via HTML5), also known as locally stored objects ("LSOs"), for other purposes as cookies. Browser web storage enables the storage of a larger amount of data than cookies. Your web browser may provide functionality to clear your browser web storage.
We may use Flash cookies (which are also known as Flash Local Shared Object ("Flash LSOs")) on our sites and applications to collect and store information about your use of our sites and applications. Unlike other cookies, Flash cookies cannot be removed or rejected via your browser settings. If you do not want Flash LSOs stored on your computer or mobile device, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions. Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our sites and applications.
We may also use web beacons (which are also known as pixel tags and clear GIFs) on our websites and applications and in our HTML formatted emails to track the actions of users on our sites and applications and interactions with our emails. Unlike cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages or within HTML formatted emails. Pixel tags are used to demonstrate that a webpage was accessed or that certain content was viewed, typically to measure the success of our marketing campaigns or engagement with our emails and to compile statistics about usage of the sites and applications, so that we can manage our content more effectively.
We may use third-party software development kits ("SDKs") in our mobile applications. An SDK is third-party computer code that may be used for a variety of purposes, including to provide us with analytics regarding the use of our mobile applications, to integrate with social media, add features or functionality to our app, or to facilitate online advertising. SDKs may enable third parties to collect information directly via our applications.
We may use products and services provided by FullStory that employ software code to record users’ interactions with the Services in a manner that allows us to watch DVR-like replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls [and keystrokes/key touches]* during those sessions. These replays help us diagnose usability problems and identify areas for improvement. You can learn more about FullStory at https://www.fullstory.com/legal/privacy-policy/ and you can opt-out of session recording by FullStory at https://www.fullstory.com/optout/.
Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit https://www.allaboutcookies.org and https://www.youronlinechoices.com. If you do not accept our cookies, you may experience some inconvenience on our sites. For example, you may not be able to store preferences in our sites. If you disable cookies, certain features of our website may not work.
Most mobile devices provide settings that will let you limit collection of your information for advertising. To learn more see https://www.networkadvertising.org/mobile-choice/.
For more information about how we collect, use and share your personal information, see our Privacy Policy.